We look forward to hearing from you. Please contact your GX BDM for all Grupo Xcaret Portfolio | Hotels, Parks & Tours inquieres. 

USA States by Region

Western USA

California | Arizona | Utah | New Mexico | Colorado | Nevada | Oregon | Washington | Wyoming | Montana |   Idaho | Hawaii | Alaska

Northeast & Midwest USA

New York | New Jersey | Massachusetts | Rhode Island | North Carolina | Ohio | Pennsylvania | Maryland | Kentucky | Connecticut | D.C.  New Hampshire | Delaware | Maine | Vermont | Virginia | West Virginia |   Illinois | Michigan | Minnesota | Wisconsin | Indiana | Missouri | Kansas | Nebraska | North Dakota | South Dakota | Iowa 

Southeast USA

Texas | Florida | Georgia | Louisiana | Mississippi | Alabama | Oklahoma | Arkansas | Tennessee | South Carolina

Xcaret Sales Network is a friendly and exclusive online sales program designed for travel advisors in the USA, Puerto Rico, and Canada to book directly all Grupo Xcaret’s parks and tours.

Our XSN program offers great benefits to our members such as free sign-up, competitive commissions, complimentary marketing tools, customized and specialized training sessions, XSN Customer Care support, and a dedicated Regional Sales Manager assistance.

Xcaret Sales Network is a user-friendly website where you will learn the key selling points of each one of our experiences, Xcaret insiders’ tips, and specialized content that will help you to scale and grow your business by booking directly with Grupo Xcaret.

Xcaret Sales Network business models adapt whether you are Host Agency or Wholesale Travel company with +4,000 travel advisors, a retail travel agency with offices in different locations, or an Independent home-based travel advisor.

Because we understand your travel advisor’s needs. On your sign up, you have the possibility of choosing the Net Rates model or the Public Rates model. Depending on your business operation and client profile. 

The only commissionable bookings from Xcaret Sales Network are the ones made through www.xcaretsalesnetwork.com 

We strongly encourage our XSN Travel Agent Partners to emphasize to their clients that by booking with an official Travel Agent Partner of Grupo Xcaret, booking status, cancellations, and no-show policies are flexible.

XSN Customer Care is a team of experts dedicated to assisting our treasured travel agents with inquiries during the booking process, changes, or cancellations of existing reservations. Our team is located at our headquarters offices in Cancun, Mexico.

Service hours 

Monday to Friday, 8 a.m. to 8 p.m. CST

Saturday 9 a.m. to 3 p.m. CST

USA       1-844-249-8780

CAN       1-844-422-4928

Email    xsnservice@xcaret.com

Admission: Entrance only to the parks.

Tour: Enjoy round-trip transportation along with admission.

Tour Package: Bundle 2, 3, or 4 tours - BEST OPTION!

• Bundling 2 tours (Transportation + Entrance ticket) offers a 15% discount off the public rate (visitor’s benefit).
• Save more when bundling 3 to 4 tours (Transportation + Entrance ticket), enjoy a 20% discount off the public rate (visitor’s benefit).

Passport Xperience: Bundle 2, 3, or 4 admissions.

• Bundling 2 admissions offers a 15% discount off the public rate (visitor’s benefit).
• Save more when bundling 3 to 4 admissions, enjoy a 20% discount off the public rate (visitor’s benefit).

In addition, with Xcaret Sales Network, you are able to offer optional activities for Xcaret park or Xel-Há park, and the Xcaret Dinner Show (Temporarily available for purchase at Xcaret park only).

The Net Rate business model is designed for travel agencies that operate with net prices, paying only with the travel agency's corporate credit card. Granting you the option to offer our products to your final customers with a public price, having an instant commission which is the difference between the price you charged your clients and what was paid with the net rate.

Important

Before proceeding with any payment at our XSN website, please confirm directly with your Bank that international transactions are permitted. Additional banking fees might be applied depending on your bank international charge policies. This confirmation applies for both E-Wallet deposits or Corporate Credit Card payments. 

All Xcaret Sales Network transactions are registered by our tradename Experiencias Xcaret Web, S.A.P.I. de C.V.

The Public Rate business model is designed for travel agencies to offer our products at a public price, and the payment is made with the visitor's credit card. Your commission will be sent in through a check by mail within 60 weekdays of the purchase. For members of a Host Agency or Wholesale Agency, the commission check will be mailed to their registered address. All bookings registered during a calendar month are issued in one check. All booking folios are noted along with the check.

Important

Before proceeding with any payment at our XSN website, please strongly advise your clients to confirm directly with their Bank that international transactions are permitted. 

All Xcaret Sales Network transactions are registered by our tradename Experiencias Xcaret Web, S.A.P.I. de C.V.

Yes, only the administrator of the account will be able to add new users. Go to the My Account menu and select Users then click on Add new user and complete the profile information: First and last name, job title, email address, password (the user can change it after), phone, contact type, country, and state.

The user will be able to login to Xcaret Sales Network with the email and password entered. Enabling, also every feature of the website.

You can create as many users as needed and they will be concentrated under the same account, and all their bookings may be tracked by the administrator. The travel advisors' accounts may be inactive if necessary.

• Choose a Type of admission (Admission or Transportation + Admission)
• Select the Parks & Tours to visit (max. 4 per purchase)
• Check the Photo Pass box if necessary (Better price than in the parks or tours)
• Add Optional Activities (only applies for Xcaret park and Xel-Há park)
• Pick the Visit dates (one park or tour per day)
• Choose the Pickup location (only applies for tours)
• Select the number of Adults and Children (children 5-11 years old, infants 0-4 years old).
• Click Next and Review all the information on the Reservation summary.
• Pick the Payment method of the booking and fulfill the information of the buyer.
• Complete the Visitor information.
• Accept Terms and conditions and Privacy notice.
• Click Pay and retrieve the Confirmation Folio.

Any updates on your profile information should be requested at xsnservice@xcaret.com

When booking 30 pax (Adults and/or Children) in a single confirmation to one park or tour the system will automatically add 1 complimentary pax to the purchase which can be used as an incentive to close the sale. The complimentary pax showed in the final folio will have the same booking conditions as the group.

Example:

When booking 30 Adults Tour Xcaret Plus

The confirmation folio will show:

30 Adults Tour Xcaret Plus $ 5,099.70 USD + 1 Adult Tour Xcaret Plus $ 00.00 USD

Important

The benefit doesn't apply for Optional activities or Xoximilco Park Admissions and/or tours.

Remember not to close or refresh the screen during the payment process, this can interrupt the process and fail to apply the charge correctly.

In case the payment doesn’t proceed in the first attempt, contact your bank to authorize the payment charge as it is shown as an international transaction. If further assistance is needed, please contact XSN Customer Care.

Transportation service is only available when booking a Tour or Tour Package. Our excellent transportation services are provided directly by Grupo Xcaret.

These roundtrip transportation services to our Parks and Tours are available to most resorts, hotels, and strategic points located in Cancun & Riviera Maya.

This service cannot be booked as a single purchase.

After you successfully made a booking with Xcaret Sales Network, you’ll be given a Confirmation Folio which you must share with your clients. It’s not necessary for you to confirm the booking.

Yes, a discount option is available for our travel agents to be competitive in today’s market. When discounts are applied, your commission will be re-calculated. The discount is retrieved directly from the commission of the agency which can be 5%, 10%, or up to 15%.

The discount option is only available for admissions and tours.

Important: When booking Passport Xperiences or Tour Packages, Grupo Xcaret grants a multi-day visit discount.

Example:

Tour Xcaret Plus for 2 Adults, 1 Child = $343.71 USD

Commission (22%): $75.61 USD

If an additional discount of 5% is applied:

Tour Xcaret Plus for 2 Adults, 1 Child = $343.71 USD (-5%) = $326.52 USD

Commission (17%): $55.50 USD

All requests for product changes and cancellations to an existing booking from Xcaret Sales Network must be requested and confirmed by phone or email by the travel agent through XSN Customer Care.

Service hours

Monday to Friday, 8 a.m. to 8 p.m. CST

Saturday 9 a.m. to 3 p.m. CST

USA   1-844-422-8780

CAN   1-844-422-4928

Email   xsnservice@xcaret.com

Notice of cancellation More than two days prior to the tour: 10% fee

Less than 48 hours prior to the tour or/and No Shows: 100% fee

*Passports Xperience and Tour Package cannot be canceled or reimbursed.

Net Rate business model 

Based on the cancellation request date, charges will be made as to the notice of cancellation states. The remaining amount will be credited back into the XSN E-wallet.

Public Rate business model 

Based on the cancellation request date, charges will be made as to the notice of cancellation states. The remaining amount will be credited back into the payment method performed.

Only bookings made at www.xcaretsalesnetwork.com are commissionable for XSN Sales Program.

In the Marketing Tools section at www.xcaretsalesnetwork.com, you will find complimentary materials such as videos, photos, factsheets of each one for our parks and tours. 

For further details, please contact your Corporate BDM.

Net Rate business model

You have an instant commission which is the difference between the price you charged your clients and what was paid with your agency's corporate credit card.

Public Rate business model

Your commission will be sent in through a check by mail within 60 weekdays of the purchase. For members of a Host Agency or Wholesale Agency, the commission check will be mailed to their registered address. All bookings registered during a calendar month are issued in one check. All booking folios are noted along with the check.

If you wish to follow up on the status of your check, or if you detect any inconsistencies, please contact your Corporate BDM.

• Infants from 0 to 4 years old have free admission. 
• Children from 5 to 11 years old pay 25% off the Adult ticket price (must show ID at the ticket office of the park) 
• Children must always present a valid official ID. If the child does not present a valid official ID, the price of entrance will depend on his/her height.
  • Children from 3.2 ft (1 m) to 4.5 ft (1.40 m).
  • Children over 4.5 ft (1.40 m) but under 12 years of age, must present an ID to verify their age.
• Only for Xenotes, The minimum allowed age is 6 years old.
• Only for Xavage, The minimum allowed age is 5 years old.
• Infants and children must always be accompanied by an adult.

Xcaret Rewards Program is the best program to earn money while promoting Hoteles Xcaret : Hotel Xcaret México , Hotel Xcaret Arte and Casa De La Playa.

Important: Xcaret Rewards is a different program from Xcaret Sales Network. 

For further information, please contact your Corporate BDM, send an email to xrewards@xcaret.com or visit www.xcaretrewards.com